Benefits of Using Cloud Telephony in India for Business Organisations

Cloud Telephony is a technology that runs a telephone system using an internet connection by moving the organisational phone services onto the cloud. Many business organisations in India have been using cloud telephony to streamline their business communications, growing their prospects, and gain a competitive advantage. 

Optimize customers calling experience using cloud contact center software

The organizations that use the cloud contact center software know that this is the tool only to keep the calls rolling and manage them. Call management can surely be done through this software, but organizations also use them to enhance their customer experience. 

Analyze Agent Performance Using Cloud Contact Center Software

A cloud contact center is a one-stop contact point for an organization hosted on an Internet server. It is primarily aimed at managing all the inbound and outbound customer communications. Additionally, cloud contact centers facilitate remote voice, email, social media, and other virtual online interactions.

Nurture Quality Leads using Virtual Phone Number

The secret to your exponential business growth is linked directly to the quality leads you can nurture. Even with various growing digital communication platforms, many customers prefer the convenient traditional mobile phone service to communicate with the business.

Ways to Ensure Privacy Using Outbound Calling Solution

Outbound calling solution helps organizations make calls to their customers or prospects on behalf of their business. Outbound call agents can call for various reasons like customer support, sales, fundraising, and survey research. 

Broaden brand awareness using missed call service

Business in order to sustain in these competitive times, it is pertinent to change and adapt with time. With time, hence, customer expectations and how businesses function are changing. People aren’t only worried about the quality of the product they pay for- they now care for more. It is hence important for businesses to offer and go beyond their main offering. Missed Call Service

How to boost customer satisfaction using toll free numbers

Deliver an excellent customer experience, you may have to remain accessible to them. When you have any business, make sure that your customer should have adequate channels to reach out to you. One way to do that is to have toll-free numbers. 

Expand your customer service reach through premium toll free numbers

At present, offering a constant communication line is imperative for businesses to keep customers happy in the long run. It’s a no-brainer that you compete with business rivals with a lot of confidence when your loyal customers stay with your brand.

Toll-Free Numbers: Powerful Tool To Track Marketing Campaigns

Effective marketing is the backbone of every successful business venture. Business organizations track the performance of their marketing campaigns to optimize results. Toll-free numbers have emerged as a powerful marketing tool to track the working of marketing campaigns. 

How does a click to call works and its benefits?

Click-to-call is a type of digital communication where the user clicks on a button or a link for immediate connection to another user. For example, the click-to-dial feature lets you contact a customer by simply clicking a button or a linked number. You don't need a hard-line connection for this call. Instead, your softphone routes the call.

5 Reasons why Text to speech must be integrated in your call centre

Nowadays, Human interaction has been digitized, and technology is continually evolving. The ability of a system to transform Text into spoken words and vice versa is a critical component of interaction or self-service communication. Indian voice text to speech

The 2022 guide to WhatsApp API for business

Here is no need to show you the WhatsApp App because you are probably already familiar with it. Let's take a closer look at the WhatsApp Business API. However, a single user manages all customer communication. The WhatsApp Business API enables businesses to communicate with their clients using WhatsApp to increase sales, support, and other types of engagement.

Boost your Brand Safety and Trust to Enable Communication Efficiency

A Truecaller Verified Business Caller ID experience aids businesses to manifest themselves as a verified caller by letting their users know who is calling them via brand name, logo, verified badge & industry tags. This ensures a process of building brand trust among your customers to bridge the gap between a genuine and fraudulent caller for improved customer service with better response rates.

How does Softphone Solution work with WebRTC & MPLS?

WebRTC (Web Real-time Communications) is an open-source standard, that businesses can embed into web-based applications with the same contact center features for inbound/outbound calls. More suitable for the remote workforce as it works on laptop/desktop/mobile devices.Softphone Solution

Improve Your Customer Call Pick-Up Response Rate via Mobile Number

A cloud-based virtual mobile number CLI (Calling Line Identity) enables businesses to place outbound calls to their customers that display the 10 digit mobile number thereby improving the call-pick ratio leading to improved leads generation process and ROI.

Automate Engagement for Customers to Connect with your Business

The click to call solution is a real-time-based calling widget that can be configured on a website/mobile app for customers to reach a business to get connected instantly. It aids businesses to allow their customers to reach their sales and support just by submitting their contact number to get a call back within seconds.

Enhance Customer Experience Using Verified Calls by Google

The verified calls by Google allow you to display your brand name, logo, the reason for calling and a verification symbol even before your customer answers the call.

Customize Your Automated Outbound Calls

An automated calling solution is a process that enables recorded voice interaction with the caller without human intervention. It enables businesses to place concurrent automated outbound call blasts to their target customers.

Build Brand Identity with Toll Free Number

Your customers can reach out to you for free on your 1800 business toll free number. Ensure seamless interaction between the agents and customers for query resolution, upcoming promotions or events.

Advanced Missed Call Solution to Optimize Marketing Campaigns

A missed call solution aids businesses to call back their customers who gave missed calls on their business numbers. The call is processed via auto-dialer, connecting the target audience with either an automated IVR message, a voice bot or a live agent.

Lead Management Solution To Serve, Engage and Retain Customers

The Tentacle lead management software enables businesses to automate the lead generation process to capture customer inputs and nurture potential prospects to strengthen the entire sales process. Followed by which customer service support agents or telecallers can contact customers anytime anywhere.

Prioritize your Customers Privacy with our Call Masking Solution

Call Masking or Number Masking is an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details. Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers. Ensure trust & data security of your client and customer interactions.

Smart Multi-level IVR Solutions for your Business

IVR stands for Interactive Voice Response and is an automated Call Management Solution. IVR initiates interaction with customers with a personalized greeting while offering a category of menus to select the desired query.IVR Solution

What is a Virtual Number?

A Virtual Number is a cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries.

What is a Cloud Contact Center Solution?

Ensure a seamless customer experience with minimal investment to streamline complex business communication on a robust Cloud-Based Call Center Solution.

DASCA | Senior Data Scientist Certification | #LearnAtHome Campaign

 Get DASCA's globally recognized Senior Data Scientist (SDS™) Certification. Sign up for the #LearnAtHome campaign & get a special 25% discount. Sign up now

 

Apply for Artificial Intelligence Certifications

 Apply for artificial intelligence certification by creating your myartiba account. Register for AI certification program and earn your prestigious ARTIBA credential today